These Terms of Use ("Terms") govern access to and use of the Teamstack platform ("Platform"), operated by ZentryxGT ("Company", "we", "our", or "us"). They are the same terms referred to elsewhere on the Platform as Terms and Conditions.
By creating an account, accepting an invitation, clicking to accept these Terms, or using the Platform, you agree to be bound by them. If you use the Platform on behalf of an Organisation, you confirm that you have authority to bind that Organisation.
Related documents: Privacy Policy · Cookie Policy
1. Definitions
- Platform means Teamstack and related websites, dashboards, APIs, progressive web app, and mobile applications, including scheduling, availability, attendance (clock-in and optional clock-out, including location where captured), payroll summaries and exports, onboarding, KPI peer reviews, in-app chat, notifications, imports, and billing.
- Organisation means the company, institution, club, or other group that holds a Teamstack workspace.
- User means any individual who accesses the Platform, including masters, admins, and members.
- Administrator means a User with master or admin privileges for an Organisation or division.
- Customer Data means data submitted to, stored in, or generated through the Platform by or for an Organisation, including team member details, schedules, attendance, pay rates, onboarding responses, chat messages, and imported files.
2. Eligibility
You must be at least 18 years old to create an account or use the Platform.
The Platform is a business operations tool. It is not intended for consumer use by children, and we do not knowingly collect personal data from anyone under 18.
3. Licence to use the Platform
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Organisation's internal operational purposes, in accordance with the purchased plan (or free-tier limits) and these Terms.
You must not:
- copy, resell, or sublicense the Platform except as we expressly allow
- reverse engineer or attempt to extract source code except where the law does not allow this restriction
- use the Platform for illegal, harmful, or unauthorised activities
- probe, scan, or bypass security or access controls
- overload or disrupt the service, or attempt to access another Organisation's data
All rights not expressly granted are reserved by ZentryxGT.
4. Accounts and Administrators
Users must provide accurate information and keep login credentials confidential.
You agree to:
- keep your name, email, and other account details up to date
- notify an Administrator or us promptly of unauthorised access
- use only the access level assigned to you
Organisations are responsible for:
- deciding who may be invited, imported, or given admin rights
- configuring divisions, sites, sessions, payroll settings, and onboarding questions
- ensuring Users have a lawful reason to use the Platform, including attendance location where enabled
- the content of Customer Data, including anything entered in chat or onboarding forms
5. Acceptable use
Users must not:
- harass, abuse, or unlawfully monitor other people through the Platform
- upload malware, or content that is unlawful, misleading, or infringes others' rights
- use chat, notifications, or imports to send spam or collect data you are not entitled to hold
- record or share another person's location, pay, or personal details except as needed for the Organisation's legitimate operations and in line with data protection law
- put special category data (for example health, ethnicity, or trade-union membership) into the Platform unless the Organisation has a lawful basis and has instructed us to process it
We may suspend or terminate access for breach of this section.
6. Customer Data — what we collect and how we use it
This section summarises the data processed through the Platform. Full detail is in our Privacy Policy.
Depending on how the Organisation uses Teamstack, Customer Data and related personal data may include:
- identity and contact details (name, email, role, profile photo, listed address or postcode)
- organisation, division, and site information
- session assignments, availability windows, and attendance times
- GPS coordinates captured at clock-in and/or clock-out when the User grants device permission
- pay rates, overrides, and payroll summaries or CSV exports
- onboarding questionnaires, guideline PDFs, and responses
- KPI peer-review questions and scores
- in-app chat messages and notifications
- imported spreadsheet contents
- billing identifiers and subscription status for the paying account
We use this data to:
- provide, host, and secure the Platform
- authenticate Users and apply role-based permissions
- run scheduling, attendance, replacement, payroll views, onboarding, chat, and notifications
- send transactional email and (if enabled) push notifications
- process subscriptions and invoices
- provide support and investigate faults or misuse
Location is used to record that a User clocked in or out near a workplace and, where configured, to help Administrators assess proximity for replacements. We do not sell Customer Data and we do not use it for third-party advertising.
7. Who we share data with
We share data only as needed to operate the Platform, as follows:
- Within the Organisation — authorised Users can see Customer Data according to their role (for example schedules, attendance, pay summaries, onboarding progress, and division chat).
- Supabase — authentication, database, and file storage.
- Stripe — payment processing and subscription billing for paid plans.
- Microsoft 365 / Exchange Online — sending service emails.
- OpenStreetMap / Nominatim — geocoding listed addresses or postcodes and displaying maps of recorded clock locations.
- Expo, Firebase Cloud Messaging, and Apple Push Notification service — mobile push notifications if the User enables them.
- hosting and infrastructure providers used to deliver the website and applications.
- professional advisers, or authorities, where required by law or to protect the Platform and its users.
Further detail, including international transfers and retention, is set out in the Privacy Policy. Cookie use is described in the Cookie Policy.
8. Roles under data protection law
The Organisation is the data controller of Customer Data. ZentryxGT is the data processor of Customer Data and will:
- process it only to provide the Platform and as instructed by the Organisation through the product
- implement appropriate technical and organisational security measures
- ensure staff and subprocessors who handle it are under confidentiality obligations
- use the subprocessors listed in these Terms and the Privacy Policy, and remain responsible for them
- assist the Organisation, where reasonably possible, with data-subject requests and security incidents
- delete or return Customer Data after the workspace ends, subject to backups and legal retention
ZentryxGT is the controller of account authentication data, billing data, website enquiries, security logs, and cookie/consent records, as described in the Privacy Policy.
The Organisation warrants that it has a lawful basis to collect and share Customer Data with us, including when it invites Users, imports spreadsheets, stores pay rates, or requires location-based clock-in.
9. Ownership of Customer Data
The Organisation retains ownership of Customer Data.
The Organisation grants us a licence to host, copy, display, transmit, and otherwise process Customer Data solely to provide, maintain, secure, and improve the Platform, to create anonymised operational statistics that do not identify individuals, and to comply with law.
10. Subscriptions and billing
Paid features require a subscription. Payments are processed by Stripe.
By purchasing a subscription, you agree that:
- subscriptions may renew automatically unless cancelled through the billing portal or as otherwise offered
- pricing and plan features may change with reasonable notice
- failed or incomplete payment may result in restricted access
- taxes may be added where applicable
Refunds, if any, will be handled as described at the point of purchase or in writing from us. Free-tier accounts are subject to the published usage limits.
Teamstack payroll tools produce operational summaries and exports. They do not replace the Organisation's obligations as employer or payer, and we are not the employer of Users.
11. Service availability
We aim to provide a reliable service but do not guarantee uninterrupted or error-free access.
The Platform may be unavailable because of maintenance, updates, technical issues, or failures of third-party providers (for example hosting, email, payments, maps, or push notification services).
We may modify or discontinue features, provided we do not remove core paid functionality without reasonable notice except where we must do so for security or legal reasons.
12. Intellectual property
The Platform, including software, design, trademarks, and documentation, remains the property of ZentryxGT and its licensors. Users receive a licence to use the Platform, not ownership of it.
Feedback you submit may be used by us to improve the product without obligation to you.
13. Disclaimer of warranties
The Platform is provided "as is" and "as available" to the fullest extent permitted by law.
We do not warrant that:
- the Platform will always be available or free of errors
- attendance location will be available or accurate on every device
- payroll totals will be suitable as the Organisation's sole payroll record without review
- the Platform will meet every operational or legal requirement of the Organisation
Users remain responsible for operational decisions made using the Platform.
14. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under the laws of England and Wales.
Subject to that, to the maximum extent permitted by law we are not liable for:
- indirect or consequential loss
- loss of profits, revenue, goodwill, or anticipated savings
- loss or corruption of data, except to the extent caused by our failure to use reasonable security measures
- business interruption, or losses caused by third-party services we do not control
Our total liability for any claim arising out of or relating to the Platform is limited to the amount paid by the Organisation for the Platform in the 12 months before the claim.
15. Suspension and termination
We may suspend or terminate access if:
- these Terms are breached
- fraudulent, abusive, or harmful activity is detected
- required payments are not completed
- we are required to do so by law
Organisations may stop using the Platform and, for paid plans, cancel according to the billing terms then in force. After termination, we will handle Customer Data as described in the Privacy Policy.
16. Changes
We may update these Terms from time to time. The updated Terms will be posted on this page with a new effective date. If a change is material, we may also notify Administrators by email or in-product notice. Continued use after the effective date constitutes acceptance of the updated Terms.
17. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive or equivalent relief in any jurisdiction to protect our intellectual property or the security of the Platform.
18. Contact
ZentryxGT